Returns & Refunds Policy

At Darling Kate, every item is thoughtfully created just for you. Because many of our products are made to order, we kindly ask that you review our policy before placing your order.

Made-to-Order Products

Most Darling Kate products are made especially for you after your order is placed. For this reason, we do not accept returns or exchanges for:

• Incorrect size ordered by the customer

• Change of mind

• Color preference

• Custom or personalized items

• Made-to-order products

Please refer to the sizing chart on each product page before ordering. If you have any questions, we're always happy to help before you place your order.

Damaged, Defective, or Incorrect Orders

We want you to love your purchase. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

Once reviewed, we'll gladly arrange a replacement or issue a refund when appropriate.

Apparel & Home Goods

Due to the made-to-order nature of our products, clothing, blankets, mugs, stationery, home décor, and accessories are not eligible for returns unless they arrive damaged, defective, or incorrect.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a manufacturing defect.

Customers are responsible for return shipping costs when a return is approved for reasons other than our error.

Order Changes & Cancellations

Because production often begins quickly, we can only accept order cancellations or changes within 12 hours of purchase. After that time, your order may already be in production and can no longer be modified or canceled.

Lost or Delayed Packages

Once an order has been shipped, delivery times are the responsibility of the shipping carrier. If your package is delayed, please allow additional transit time.

If your tracking shows your package as delivered but you cannot locate it, we recommend:

• Checking around your property

• Asking household members or neighbors

• Contacting your local postal carrier

Unfortunately, Darling Kate cannot refund orders marked as delivered by the shipping carrier.

Contact Us

If you have any questions about your order, please contact us through our Contact page or by email. We are always happy to help and will do our best to make things right.